Service Desk Supervisor

We are looking for a new addition to our team for the position of Infrastructure Specialist Junior. What will you do? * Administer, maintain and monitor all operations of the service desk, first line and second line support * Provide first response technical support for end user connectivity, services and hardware issues * Identify technical issues and escalate to appropriate resources * Perform hardware and software installation using established network imaging technology * Develop/maintain desktop and network support documentation and operating procedures * Perform troubleshooting for all kind of IT related problems, physically or remotely * Maintain inventory of desktop hardware and software * Provide knowledge improvement to IT colleagues * Maintain all information in a confidential manner * Other duties as assigned


  • What do you need to know?
  • Experience in networking, MS Windows Server, Microsoft Office 365, Citrix XenApp
  • Strong Active Directory knowledge including account provisioning and deprovisioning
  • Advanced Office 365 administration experience
  • Advanced knowledge of ServiceNow
  • Advanced knowledge of Power BI reporting
  • Basic knowledge of VMware and Hyper-V virtualization
  • Read/Write/Speak English on B1 level
  • Proficient in communication with customers
  • Good presentation skills allowing explanation of ideas and alignment on ways forward
  • Determined to deliver within agreed timelines
  • Self-directed within broad guidelines
  • Availability to travel (Up to 20% of work time)


  • What we offer?
  • Flexible working hours
  • 5 weeks of holiday
  • 3 sick days
  • Annual bonus
  • Discounts on company products
  • Meal vouchers/card
  • Referral programme
  • Contribution to your pension scheme
  • Great environment in an open-space office in the centre of Prague
Typ inzerátu: Nabídka
Obor: Služby
Pracovní poměr: Plný úvazek
Plat: 75000 - 85000 Kč
Lokalita: Hlavní město Praha
Kraj: Praha

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